Gertie and Me's Policy
Terms & Conditions
The law states that a minor cannot enter into a contract. It is therefore unlawful for anyone under the age of 18 to enter into a contract with Gertie and me.
Whilst every precaution is taken to ensure that our customers are transacting with us in a safe and secure environment, Gertie and me does not accept any responsibility for any losses or damages incurred by a customer whose credit card has been used fraudulently or in an unauthorised manner.
If we have any reason to believe that a credit card is being used in a fraudulent or unauthorised manner we will not enter into that transaction. We will take all necessary steps to ensure that Gertie and me does not enter into any transactions with anyone who wishes to use a credit card in a fraudulent or unauthorised manner.
Gertie and me reserves all rights to all intellectual property owned by it.
No goods will be dispatched without full payment.
All Pricing on gertieandme.com.au is in Australian Dollars (AUD) and includes GST of 10%. Prices are subject to change without notice but once an order is placed, your price will be honoured.
Gertie and me accepts payment via credit card, Paypal or direct deposit to ANZ account name Gertie and me, BSB 013350, Account # 4971 49133. Goods will not be delivered until payment has been cleared.
Delivery within Australia will be made via Australia Post eParcel delivery service. A signature will be required on delivery and if you are not home to receive your item, a card will be left in your letterbox and you can pick your parcel up from your nearest local Post Office. Although our parcel delivery service is both fast and efficient, we are happy to provide an Express post delivery service on request. Please contact us via email at email@example.com to arrange. Postage and Packaging rates will vary depending on the weight and size of an item/s.
Please allow up to 7 working days for delivery within Australia.
Lost in transit goods will be investigated via Australia Post or the courier service used to deliver those goods. Customers who have not received a parcel must contact us within 4 weeks of receiving a dispatch notice so we can readily access tracking information from Australia Post. Gertie and me is not liable for goods lost in transit.
Customers must ensure they provide the correct delivery address. Gertie and me will not be held responsible for the cost of lost parcels due to the supply of incorrect or insufficient addresses. Parcels sent to hospitals must include the name of the recipient, the ward number, department name, hospital name and full address. Gertie and me does not recommend sending parcels to the hospital, and cannot be held responsible for parcels that are not delivered in time, or parcels that become lost in transit.
Gift vouchers will be delivered free of charge.
For International Deliveries we use Australia Post Standard Air Mail or Airmail Courier Service. International delivery is available upon request. Please email firstname.lastname@example.org. Gertie and me does not accept responsibility for international deliveries lost in transit or for import duties requested at the time of delivery.
Unfortunately we do not accept any returns, refunds or exchanges on these items.
Out of stock items
If the product you have ordered is out of stock we will contact you within 24 hours of your order being placed (excludes Saturday and Sunday). You will be given the opportunity to cancel the order or choose an alternative item.
Gertie and me has every confidence in the products that we make and sell. If for some reason you are not satisfied with the product as a result of the colour or size or you are simply not happy with your choice, please contact us within 7 days to arrange an exchange. Please return the goods to us unused and in original packaging with all tags intact. Please note that items returned with tags missing will not be eligible for a refund. The customer is responsible for postage charges incurred for the return of exchange items.
Return of Damaged Goods
If you receive an item that is not in perfect condition, please contact us within 7 days to arrange a replacement. We ask that you kindly return the goods with labels and packaging included. Gertie and me will replace faulty items on approval of fault. No shipping will be charged on replacement of faulty items. If, for any reason we no longer have the product in stock we will offer you an exchange or a refund. Please allow 14 days for a refund to be processed.
Gertie and me offers secure online ordering using our user-friendly shopping cart system. When ordering online at gertieandme.com.au payment can be made by credit card or direct deposit into the Gertie and me Bank Account.
Gertie and me uses Secure Sockets Layer which encrypts your personal information and password before they are transmitted via the web. This ensures that your personal information cannot be read by others or tampered with en route.
Please note that all payments made by EFT will need to be received into the Gertie and me bank account before goods are dispatched.
Overseas Delivery & GST Exemption
Any persons placing an order, receiving delivery and consuming products outside of the country is exempt from paying GST. By agreeing to these Terms and Conditions declare that you are not in Australia at this time and I will not be making use of this supply in Australia.