Delivery Info

Delivery

Delivery within Australia will be made via Australia Post eParcel delivery service. A signature will be required on delivery and if you are not home to receive your item, a card will be left in your letterbox and you can pick your parcel up from your nearest local Post Office. Although our parcel delivery service is both fast and efficient, we are happy to provide an Express post delivery service on request. Please contact us via email at gertie@gertieandme to arrange. Postage and Packaging rates will vary depending on the weight and size of an item/s.

Please allow up to 7 working days for delivery within Australia.

Lost in transit goods will be investigated via Australia Post or the courier service used to deliver those goods. Customers who have not received a parcel must contact us within 4 weeks of receiving a dispatch notice so we can readily access tracking information from Australia Post. Gertie and me is not liable for goods lost in transit.

Customers must ensure they provide the correct delivery address. Gertie and me will not be held responsible for the cost of lost parcels due to the supply of incorrect or insufficient addresses. Gertie and me does not recommend sending parcels to hospitals, and cannot be held responsible for parcels that are not delivered in time, or parcels that become lost in transit.

For International Deliveries we use Australia Post Standard Air Mail or Airmail Courier Service. International delivery is available upon request. Please email gertie@gertieandme.com.au. Gertie and me does not accept responsibility for international deliveries lost in transit or for import duties requested at the time of delivery.

Overseas Delivery & GST Exemption

Any persons placing an order, receiving delivery and consuming products outside of the country is exempt from paying GST. By agreeing to these Terms and Conditions declare that you are not in Australia at this time and I will not be making use of this supply in Australia.